Customer Support Engineer (Java)

Skopje, North Macedonia

We’re looking for an experienced Customer Support Engineer (Java) with software and system engineering skills!

By working with the latest technologies and following the SAFe development methodologies, you will be responsible for the reliability of our software and get to work in a dynamic environment driven by our customers’ requirements.

Be a part of Netcetera, the market leader in 3DS in the DACH region, committed to enhancing the security of online credit card payments and ensuring reliable processing of payments for consumers. We are operating a high availability, service-oriented architecture with 50+ applications over multiple datacenters.

Join us and be part of a client-oriented culture and a fast-growing community with ambitious plans.

Your role

  • Working on numerous Java/Spring applications running on many hosts on multiple environments
  • Working with customers on new requirements and change requests
  • Incident response to diagnose and address customer concerns.
  • Continuous Improvement of the architecture, build, deployment and monitoring process
  • Migration of all services into cloud-enabled services
  • Providing knowledge transfer to the 1st level support team for operational topics

Your profile

  • 3+ years of experience in the development and deployment of applications (Java, Spring, Linux)
  • Solid analytical and troubleshooting skills
  • System engineering skills (Linux, networking, security) and experience with relational databases and SQL
  • Fluent in English (written and spoken)
  • Bachelor or Master degree in Computer science or software engineering or relevant field

About Netcetera

Netcetera is a pioneering Swiss software company with forward-thinking digital solutions across the banking, payment, mobility, healthcare, and publishing industries. Netcetera creates growth opportunities for businesses by pushing the boundaries of digital possibilities. With its expertise and over 25-year track record, the company develops future-proof and scalable software that creates value for its clients and consumers. Netcetera is an expert at delivering seamless user journeys within highly secure and privacy-driven environments.

Founded in 1996, Netcetera is a business of about 800 experts at its headquarters in Zurich, Switzerland, and its locations in Europe, Asia, and the Middle East.

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