We are a team of experts who work together to design and develop software that matters. Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us.
Our teams work with agile development methodologies and use the latest technology. Netcetera specialists are part of an extensive network within the IT industry.
You will be responsible for supporting the life cycle of several applications by communicating with both the internal Scrum teams and within the eco-system of the customer.
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The position is open for Skopje, Bitola & Ohrid
Your role
- Support the release and deployment process by ensuring compliance with all the relevant SDLC rules and procedures as defined by the customer
- Analyze upcoming changes in the customer's company-wide eco-system and ensure proper information flow to the affected Scrum teams
- Gather/maintain required technical information for all relevant tools for the applications under your scope
- Provide compliance guidance to teams regarding the creation and deployment of new applications
- Provide support in operational and security risk management for the applications under your scope
- Continuous improvement the existing processes
- Communicate daily with the Scrum teams, as well as representatives from the customer’s side to manage the smooth operation of the applications’ delivery process
- Maintain up to date documentation about the processes, tools and guidelines relevant to your role and the development teams
- Effectively implement the Incident Management process and carry out the corresponding reporting
- Manage the service ticket process to assure timely resolution and support