Application Support Specialist

We are a team of experts who work together to design and develop software that matters. Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology. Netcetera specialists are part of an extensive network within the IT industry.

As an Application Support Specialist you'll work in a very dynamic team of professionals assuring that our customers get maximum support and reliability. We're looking for a bright, talented and responsible individual with solid technical background, but in the same time a team player and someone who can stood up for the new demanding challenges on a daily basis.

Apply and become part of a client-oriented community.

Looking for a new challenge? Take the next big step in your career!

Your role:

  • Monitoring of the services we provide to our customers
  • Incident management, Service Request Management and Change Management
  • Troubleshooting, documenting, reproducing and following up on issues or requests reported by the customers
  • Communication with the customers to understand the problem and internal communication with the other team members to effectively solve it
  • Proactively analyze application logs to detect the problem
  • Maintain the support documentation (cookbook) to keep it up-to-date
  • Monthly pre-scheduled and ad-hoc reporting
  • Technical customer support and working in 365/24/7 support team
  • Have know-how and experience with Windows and Linux environment
  • Basic knowledge of network concepts and ability to follow and troubleshoot network problems
  • Experience in monitoring of systems and services (Check_mk or Pingdom)
  • Knowledge of SQL database querying, log analysis, simple code analysis
  • Application and web server management experience (Tomcat, Apache HTTP) would be considered as an advantage
  • Previous experience in providing technical support would be considered as an advantage
  • Good communication skills, excellent spoken and written English
  • Up-to-date technical knowledge / IT background: formal or informal
  • Team player with ability to learn fast and adapt to changes
  • Attitude for solving problems and acting on own initiative
  • Ability to stay calm in situations under pressure
  • Knowledge of spoken and written German would be an advantage

About Netcetera

We do the planning and scheduling of the entire Swiss and international rail systems, publishing of digital content for media and digitalisation of healthcare processes, including the use of augmented reality in medicine - all with our software.

With 25 years of experience in the FinTech industry, our solutions range from bank processing, credit card payment clearing to internet and mobile banking. Proud of the fact that majority of Swiss banking institutions offer our mobile banking services to their customers.

20 years a leader in secure digital payments - we offer innovative digital payment solutions with a strong focus on convenience, security and mobile use. 37+ mil cards are protected by our 3DS at 300+ bank institutions.

As a leading Swiss software company, we support our customers worldwide with trend-setting products and custom software. We cover the entire IT service lifecycle, from strategy to implementation and operation. A balanced combination of cutting-edge technology and proven standards ensures investment security, from large-scale projects to innovative start-ups.

Our more than 800 employees have one common goal: to help our customers reach their digital business targets. Our headquarters is in Zurich, Switzerland, with additional locations in Europe, Asia and the Middle East.