Process Manager (Skopje, Bitola & Ohrid)

Skopje, North Macedonia

We are a team of experts who work together to design and develop software that matters. Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us.

Our teams work with agile development methodologies and use the latest technology. Netcetera specialists are part of an extensive network within the IT industry.

You will be responsible for supporting the life cycle of several applications by communicating with both the internal Scrum teams and within the eco-system of the customer.

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The position is open for Skopje, Bitola & Ohrid

Your role

  • Support the release and deployment process by ensuring compliance with all the relevant SDLC rules and procedures as defined by the customer
  • Analyze upcoming changes in the customer's company-wide eco-system and ensure proper information flow to the affected Scrum teams
  • Gather/maintain required technical information for all relevant tools for the applications under your scope
  • Provide compliance guidance to teams regarding the creation and deployment of new applications
  • Provide support in operational and security risk management for the applications under your scope
  • Continuous improvement the existing processes
  • Communicate daily with the Scrum teams, as well as representatives from the customer’s side to manage the smooth operation of the applications’ delivery process
  • Maintain up to date documentation about the processes, tools and guidelines relevant to your role and the development teams
  • Effectively implement the Incident Management process and carry out the corresponding reporting
  • Manage the service ticket process to assure timely resolution and support

Your profile

  • 3-5 years of hands-on IT experience, preferably in software development
  • Excellent knowledge of English (both written and spoken)
  • Previous experience in either change management, process or project management office
  • Good understanding of software development processes and basic understanding of software architecture and infrastructure
  • Previous experience in working collaboratively across disparate teams and departments
  • Willingness to perform and control administrative tasks and processes accurately

You are:

  • A team player who can work effectively in a global team split across multiple locations
  • Someone who has a "can do" attitude
  • Proactive and ready to take on responsibility
  • Someone who has an eye for quality and attention to detail
  • A great communicator with good inter-personal skills
  • Someone with an ability to pick up information quickly and act under strict time and quality constraints
  • You have a structured, self-organized and analytical mindset.

About Netcetera

Netcetera is a pioneering Swiss software company with forward-thinking digital solutions across the banking, payment, mobility, healthcare, and publishing industries. Netcetera creates growth opportunities for businesses by pushing the boundaries of digital possibilities. With its expertise and over 25-year track record, the company develops future-proof and scalable software that creates value for its clients and consumers. Netcetera is an expert at delivering seamless user journeys within highly secure and privacy-driven environments.

Founded in 1996, Netcetera is a business of about 800 experts at its headquarters in Zurich, Switzerland, and its locations in Europe, Asia, and the Middle East.

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