Careers

Application Support Specialist

Skopje, North Macedonia

We are a team of experts who work together to design and develop software that matters. G+D Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At G+D Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology. G&D Netcetera specialists are part of an extensive network within the IT industry.

Step into a dynamic and collaborative team that operates in a 24/7/365 environment, dedicated to delivering exceptional support and reliability to our customers. We’re looking for a curious, motivated, and responsible individual with a solid technical foundation—someone who enjoys solving problems, thrives in a team setting, and brings a truly customer‑focused mindset to every challenge. If you’re ready to take on exciting new tasks each day, grow your skills, and make a real impact, we’d love to welcome you to our team!

Apply and become part of a client-oriented operations community.
Looking for a new challenge? Take the next big step in your career!

Your tasks:

Proactive Monitoring of the services we provide to our customers
Operating Incident Management, Service Request Management, and Change Management processes through a ticketing system
Troubleshooting, documenting, reproducing and following up on issues or requests reported by the customers
Communication with the customers to understand the customer needs and internal communication with other relevant teams for support
Proactively analyze application's logs to detect the issues
Maintain the support documentation (cookbook) to keep it up-to-date
Monthly pre-scheduled and ad-hoc reporting
Technical customer support in 24/7/365 team setup, working in a rotating morning, afternoon, and night shift schedule

Your profile:

Basic understanding of Windows, Linux and AWS environments
Solid understanding of Network concepts and ability to troubleshoot network issues
Ability to perform SQL queries, log analysis, and simple code analysis
Excellent spoken and written English
Organized and structured in maintaining technical documentation
Up‑to‑date technical knowledge, acquired formally or informally and eager for learning and applying new skills
Fast learner with the ability to adapt quickly
Proactive problem solver who takes initiative
Ability to remain calm and focused when the situation requires it
Strong customer‑oriented mindset with the ability to understand and address customers needs through effective communiction

Considered as a plus:

Familiarity with application and web servers (Tomcat, Apache HTTP)
Basic understanding of monitoring systems such as Check_mk or Pingdom
Previous technical support experience
Knowledge of German

Apply now

Your benefits

Flexibility

Adjust your time to work efficiently, be it working hours, part-time options, home office or unpaid leave.

Extra Vacation Days

Your well-being is important. With us, you have the possibility to activate an additional paid vacation week per year on top of your regular vacation plan.

Yearly Education Fund

We strongly believe in continuous development and would love to see you enrich your knowledge. Every Netceterian has a dedicated yearly fund to invest in their professional and personal development through conferences, courses, lectures, or long-term education.

Meals & Snacks

Enjoy a lunch allowance each working day, free fruit and drinks at the office.

Parental leave

We welcome your newest family member and support you as new parents with additional free weeks with the full salary.

Private Health & Family Insurace

The company policy covers a private health insurance plan for you and your family.

Download all benefits

About G+D Netcetera

G+D Netcetera is a pioneering Swiss software company with forward-thinking digital solutions across the banking, payment, mobility, healthcare, and publishing industries. By pushing the boundaries of digital possibilities, G+D Netcetera creates growth opportunities for businesses. With its expertise and over 25-year track record, the company develops future-proof and scalable software that creates value for its clients and consumers. G+D Netcetera is an expert at delivering seamless user journeys within highly secure and privacy-driven environments.

Founded in 1996, G+D Netcetera is a business of about 850 experts at its headquarters in Zurich, Switzerland, and its locations across Europe. Since 2020, the company has been the digital powerhouse within the security tech group Giesecke+Devrient (G+D) as a Trusted Software division. G+D is a global company headquartered in Munich, Germany, shaping trust in the digital age with integrated security technology.

More information on netcetera.com and LinkedIn.