Careers

Service Desk Engineer

Skopje, North Macedonia

Join us and become a part of an international community of over 800 innovators, industry experts, and extraordinary human beings, and support us in creating leading digital solutions for customers in payments, banking, transportation, healthcare, media, insurance, and many more industries around the globe.

At Netcetera, we value your strengths, we encourage and support your professional development, we foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us and we respect and appreciate your point of view.

As first level support in our Service Desk team in our Skopje branch, you’ll be supporting Netcetera’s employees to ensure a smooth and professional delivery of services by operating and maintaining our IT infrastructure. You should fit right in with our team and culture if you radiate friendliness and approachability, and have a service and customer-oriented personality.

Your Tasks

Handling request/incidents sent to ServiceDesk via ticketing system, phone or direct approach from other employees
Constantly updating Service Desk documentation and proposing improvements, automation and optimizations
Basic system administration tasks, e.g. client OS setup, manage users and groups, resolve network and workplace issues
Managing hardware inventory (order, receive, document and distribute the hardware)
Workplace preparation for the employees
Supporting company events

Your profile

Degree in computer science or equivalent
Fluent in English (written and spoken)
Experience with infrastructure based on Windows 10 & 11, Microsoft Office 365 and other applications
Basic knowledge from MacOS and Linux System Administration
Software Deployment and Patch Management with Microsoft System Center / Endpoint Manager (Intune)
Configuration Manager would be a plus
ITIL4 Foundation certificate would be consider as plus

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Your benefits

Flexibility

Adjust your time to work efficiently, be it working hours, part-time options, home office or unpaid leave.

Extra Vacation Days

Your well-being is important. With us, you have the possibility to activate an additional paid vacation week per year on top of your regular vacation plan.

Yearly Education Fund

We strongly believe in continuous development and would love to see you enrich your knowledge. Every Netceterian has a dedicated yearly fund to invest in their professional and personal development through conferences, courses, lectures, or long-term education.

Meals & Snacks

Enjoy a lunch allowance each working day, free fruit and drinks at the office.

Parental leave

We welcome your newest family member and support you as new parents with additional free weeks with the full salary.

Private Health & Family Insurace

The company policy covers a private health insurance plan for you and your family.

Download all benefits

About Netcetera

Netcetera is a pioneering Swiss software company with forward-thinking digital solutions across the banking, payment, mobility, healthcare, and publishing industries. Netcetera creates growth opportunities for businesses by pushing the boundaries of digital possibilities. With its expertise and over 25-year track record, the company develops future-proof and scalable software that creates value for its clients and consumers. Netcetera is an expert at delivering seamless user journeys within highly secure and privacy-driven environments.

Founded in 1996, Netcetera is a business of about 800 experts at its headquarters in Zurich, Switzerland, and its locations in Europe, Asia, and the Middle East.

More information on netcetera.com and LinkedIn.