Customer Success Executive (German speaking)

Skopje, North Macedonia

We are a team of experts who work together to design and develop software that matters. Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology. Netcetera specialists are part of an extensive network within the IT industry.

Looking for a new challenge? Take the next big step in your career!

As a Customer Success Executive, you will be part of a team that plays a crucial role in meeting our customer’s demands with the delivery of high level of service.

Your role

In this position, your tasks would be to:

  • Develop a successful and long-lasting customer relationship by increasing customer satisfaction, trust, and loyalty.
  • Understand the customer’s needs and consult the customer to find the optimal solution
  • Point of customer contact for communications on operational issues, change requests, and new requirements
  • Ownership of concerns and complaints (internally and with the customer)
  • Coordinate customer support with operation teams, advise product managers and sales in upselling-products
  • Take lead in regular status meetings with customers, define requirements, and open operational issues together with them
  • Planning, tracking, and quality assurance of change requests implementation, maintaining an overview and roadmap of all change requests
  • Have an overview of current and upcoming customer onboardings and coordinate the process internally and with the customer
  • Represent the customer view within Netcetera
  • Keep track of Service Level Agreements (SLAs) and involvement in the invoicing process

Your profile

  • Excellent verbal and written communication skills in German and English is a must
  • Strong customer service orientation and sales-minded attitude
  • Excellent negotiation and coordination skills, high energy, positive attitude
  • Ability to work effectively across internal and external organizations
  • Good trouble-shooter, creative and pragmatic problem solver
  • Awareness of industry’s latest technology trends, laws, and regulations, understanding the customer business domain and relevant compliance and security topics
  • Relevant experience in customer relationship management
  • Sporadic travelling to customers is necessary
  • Work experience in payment and software industry

Valid until 10.12.2023
For any additional questions about the role or regarding our recruitment process, do not hesitate to contact our team directly at

About Netcetera

We do the planning and scheduling of the entire Swiss and international rail systems, publishing of digital content for media and digitalisation of healthcare processes, including the use of augmented reality in medicine - all with our software.

With 25 years of experience in the FinTech industry, our solutions range from bank processing, credit card payment clearing to internet and mobile banking. Proud of the fact that majority of Swiss banking institutions offer our mobile banking services to their customers.

20 years a leader in secure digital payments - we offer innovative digital payment solutions with a strong focus on convenience, security and mobile use. 37+ mil cards are protected by our 3DS at 300+ bank institutions.

As a leading Swiss software company, we support our customers worldwide with trend-setting products and custom software. We cover the entire IT service lifecycle, from strategy to implementation and operation. A balanced combination of cutting-edge technology and proven standards ensures investment security, from large-scale projects to innovative start-ups.

Our more than 800 employees have one common goal: to help our customers reach their digital business targets. Our headquarters is in Zurich, Switzerland, with additional locations in Europe, Asia and the Middle East.