Customer Success Executive (German speaking)

Skopje, North Macedonia

We are a team of experts who work together to design and develop software that matters. Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology. Netcetera specialists are part of an extensive network within the IT industry.

Looking for a new challenge? Take the next big step in your career!

As a Customer Success Executive, you will be part of a team that plays a crucial role in meeting our customer’s demands with the delivery of high level of service.

Your role

In this position, your tasks would be to:

  • Develop a successful and long-lasting customer relationship by increasing customer satisfaction, trust, and loyalty.
  • Understand the customer’s needs and consult the customer to find the optimal solution
  • Point of customer contact for communications on operational issues, change requests, and new requirements
  • Ownership of concerns and complaints (internally and with the customer)
  • Coordinate customer support with operation teams, advise product managers and sales in upselling-products
  • Take lead in regular status meetings with customers, define requirements, and open operational issues together with them
  • Planning, tracking, and quality assurance of change requests implementation, maintaining an overview and roadmap of all change requests
  • Have an overview of current and upcoming customer onboardings and coordinate the process internally and with the customer
  • Represent the customer view within Netcetera
  • Keep track of Service Level Agreements (SLAs) and involvement in the invoicing process

Your profile

  • Excellent verbal and written communication skills in German and English is a must
  • Strong customer service orientation and sales-minded attitude
  • Excellent negotiation and coordination skills, high energy, positive attitude
  • Ability to work effectively across internal and external organizations
  • Good trouble-shooter, creative and pragmatic problem solver
  • Awareness of industry’s latest technology trends, laws, and regulations, understanding the customer business domain and relevant compliance and security topics
  • Relevant experience in customer relationship management
  • Sporadic travelling to customers is necessary
  • Work experience in payment and software industry

For any additional questions about the role or regarding our recruitment process, do not hesitate to contact our team directly at

About Netcetera

Netcetera is a pioneering Swiss software company with forward-thinking digital solutions across the banking, payment, mobility, healthcare, and publishing industries. Netcetera creates growth opportunities for businesses by pushing the boundaries of digital possibilities. With its expertise and over 25-year track record, the company develops future-proof and scalable software that creates value for its clients and consumers. Netcetera is an expert at delivering seamless user journeys within highly secure and privacy-driven environments.

Founded in 1996, Netcetera is a business of about 800 experts at its headquarters in Zurich, Switzerland, and its locations in Europe, Asia, and the Middle East.

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