We are a team of experts who work together to design and develop software that matters. Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology. Netcetera specialists are part of an extensive network within the IT industry.
Looking for a new challenge? Take the next big step in your career!
As a Customer Success Executive, you will be part of a team that plays a crucial role in meeting our customer’s demands with the delivery of high level of service.
Your role
In this position, your tasks would be to:
- Develop a successful and long-lasting customer relationship by increasing customer satisfaction, trust, and loyalty.
- Understand the customer’s needs and consult the customer to find the optimal solution
- Point of customer contact for communications on operational issues, change requests, and new requirements
- Ownership of concerns and complaints (internally and with the customer)
- Coordinate customer support with operation teams, advise product managers and sales in upselling-products
- Take lead in regular status meetings with customers, define requirements, and open operational issues together with them
- Planning, tracking, and quality assurance of change requests implementation, maintaining an overview and roadmap of all change requests
- Have an overview of current and upcoming customer onboardings and coordinate the process internally and with the customer
- Represent the customer view within Netcetera
- Keep track of Service Level Agreements (SLAs) and involvement in the invoicing process