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2025 will see banks focusing on two key areas: using AI to personalise services and improving their digital advice. We’ll also see them invest heavily in security and risk management to meet the EU’s new DORA requirements. 

In Accessibility: Lost in the Clipboard, Vesela Mihaylova Vladimirova takes the host seat, joined by Aleksandar Cindrikj and Adrian Heydecker to explore how thoughtful design can make digital experiences truly inclusive. From practical tips to the impact of the European Accessibility Act, this episode explains why accessibility is everyone’s responsibility.

As more people choose to manage their finances online and in the digital domain, ensuring that these services are accessible to everyone is becoming increasingly important.