The knowledge that all companies from all industries benefit from digitalization is profound and firmly rooted in the world of technology development. In this context, CONCORDIA, a Swiss health insurance company, introduced a new process of invoice verification a few years ago: digital invoice control. It pursues the goal of saving costs and time, which benefit its customers, in a time of rising healthcare costs.
CONCORDIA continues its digitalization journey in collaboration with Netcetera. One of their latest projects is the expansion of digital billing control. CONCORDIA involves its customers directly and digitally in the control of the billing of services, according to the motto "Some errors can only be discovered by the insured themselves". CONCORDIA contacts its policyholders via the customer portal myCONCORDIA or the myCONCORDIA app when invoices show ambiguities or anomalies.