Beyond Payments: Navigating the next generation of Digital Wallets

In an era marked by rapid technological advancements and shifting consumer expectations, digital wallets have emerged as a central pillar in the evolving digital finance landscape. This report, presented by Mobey Forum’s Digital Wallet Expert Group with contribution from Netcetera, delves into the next generation of digital wallets, offering a comprehensive analysis of their evolution, current state, and future potential.

Recognizing the significant evolution that digital wallets have undergone, this report introduces a new definition: “A Digital Wallet is an interface to interact with and manage verified data and digitized assets securely.” This definition reflects the broadened functionality of digital wallets beyond mere financial transactions, encapsulating their role in managing a diverse range of digital assets and personal data. The role of the Digital Wallet is further strengthened by the increasing role and presence of virtual worlds and other digital communities.

Strategic options for banks

The report highlights critical strategic considerations for banks in the Digital Wallet domain, including the significance of local champions and eID wallets in defending against global super apps, the strategic use of Open Finance to maintain relevance, and the imperative of interoperability in the emerging Digital Wallet ecosystem.

Recommendations for banks

Urging banks to act swiftly, this report advises the formulation of a clear wallet strategy and emphasizes the importance of collaboration across the financial services sector. These steps are deemed essential for banks to navigate the competitive landscape effectively and harness the opportunities presented by digital wallets. By embracing innovation, fostering collaboration, and prioritizing consumer needs, banks can not only survive but thrive in this new digital era.

Want to learn more about our Digital Wallet solution? Contact our expert:

Matthias Johannes Salmon

Business Development Executive

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