10 Essential Questions for Banks Before Launching Conversational AI

Conversational AI is transforming Digital Banking, but success depends on asking the right questions before going live. Mobey Forum’s AI Expert Group, with contributions from G+D Netcetera, has identified ten crucial areas every banking executive should evaluate when preparing to roll out customer-facing AI solutions.

The expert group conducted interviews with AI leaders from leading banks and industry experts. These interviews resulted in a clear and practical infographic highlighting the key strategic, regulatory, and operational considerations for deploying conversational AI.

As customer expectations rise, banks are under increasing pressure to deliver seamless, secure, high-quality digital experiences. Conversational AI promises faster service and efficient problem-solving but implementing it without careful planning can erode Customer trust.

Many users remain wary of AI due to past disappointments with chatbot interactions. To overcome this skepticism, banks must set high standards and address conversational AI’s unique risks and challenges.

There’s no doubt about it... AI is a game-changer. While AI has been making steady advancements for several decades, it’s become one of the most disruptive technologies of the last few years. And while the launch of OpenAI’s ChatGPT in late 2022 may have captured the public’s imagination with its easy-to-use interface and low-cost barrier, AI’s potential extends far beyond simple chatbots.

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