„Regulatory requirements are there not to create obstacles for the business but to bring progress within the industry. In this case, to protect the cardholders and the business from the growing fraud. We made the best use of it. Even though the adaptation and implementation process were pretty challenging, by having the right partner on our side, as Netcetera, we created positive stories.
It turned out that improving the challenge process was crucial for our success, unlike the widely accepted opinion that this can be achieved only through maximizing the exemptions. “ – says Markus Graf-Marschallek, Head of Card Service & Fraud Management Cards at Erste Bank.
Read more in the interview with Marschallek on how Erste Bank sustained excellent customer experience with positive business results while complying with all regulatory requirements.