Modern passkey implementations solve the device loss challenge through secure synchronization and multiple recovery options—making passkeys actually more recoverable than passwords while maintaining security.
Multi-Device Synchronization:
Passkeys created on one device automatically sync to all of a user's devices within the same ecosystem using end-to-end encrypted cloud storage:
- Apple ecosystem: iCloud Keychain syncs passkeys across iPhone, iPad, and Mac
- Google ecosystem: Google Password Manager syncs across Android devices and Chrome browsers
- Microsoft ecosystem: Microsoft Account syncs across Windows devices
Importantly, this synchronization maintains security—passkey material is encrypted on the device before cloud storage, and the cloud provider (Apple, Google, Microsoft) cannot access the private keys even though they host the encrypted data.
What this means for device loss:
If a customer loses their phone, their passkeys remain accessible on their other devices (tablet, computer, etc.). When they get a new phone and sign in to their Apple ID, Google Account, or Microsoft Account, their passkeys sync to the new device automatically.
Recovery Options for Financial Institutions:
For customers who lose all their devices or are setting up a new ecosystem, Netcetera's passkey authentication supports multiple recovery strategies:
1. Secondary passkey enrollment: Customers can register multiple passkeys (e.g., phone + laptop) during initial setup
2. Backup authentication methods: Time-limited fallback to alternative authentication during recovery period
3. Supported account recovery: Enhanced identity verification process (multiple knowledge-based questions, document verification, video identity confirmation) followed by new passkey enrollment
4. Device-based recovery: For mobile banking apps, users can re-register passkeys after reinstalling the app and completing strong identity verification
Better than password recovery:
Traditional password recovery often relies on email or SMS—both vulnerable to interception. Passkey recovery leverages the security of device ecosystems and multi-factor identity verification, providing more secure recovery than password reset flows.
Financial institutions can configure recovery policies based on their risk tolerance, with Netcetera providing flexible implementation options from highly automated (for low-value accounts) to heavily supported (for high-net-worth or corporate accounts).